Contact Us

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We have made it easy for you to contact us regarding your questions or concerns.  Listed below are important addresses and phone numbers. 

General Inquiries

Feel free to contact Member Services at 1-855-300-5528 (TTY users dial 711/TDD users dial 1-800-627-4702) with any questions. 

Hours
Monday through Friday, 7 a.m. to 7 p.m. Eastern Time
 

Phone

502-719-8600
TTY users dial 711/TDD users dial 1-800-627-4702
 

Mail

9900 Corporate Campus Drive
Suite 1000
Louisville KY 40223

Mail Paper Claims to:

CoventryCares of Kentucky
P.O. Box 7812
London, KY 40742-7812

Support

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Members

CoventryCares of Kentucky
9900 Corporate Campus Drive, Suite 1000
Louisville KY 40223

Member Services
1-855-300-5528 (Toll free)
TTY users dial 711/TDD users dial 1-800-627-4702

Case Management
1-855-300-5528 (TTY users 711/TDD users dial 1-800-627-4702).

Disease Management
1-855-300-5528 (TTY users 711/TDD users dial 1-800-627-4702).

 

Providers

Coventry Health and Life Ins. Co.
9900 Corporate Campus Drive
Suite 1000
Louisville KY 40223

Local Office
502-719-8600

Customer Service
855-300-5528 (Toll free)

Other Services

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24-Hour Nurse Line

1-855-620-3924

Behavioral Health Services

1-888-604-6106

Dental Services

1-855-214-6776

Prior Authorization

1-888-725-4969

Vision Services

Services until October 31, 2013 - VSP 1-800-877-7195

Services after November 1, 2013 - Avesis 1-855-214-6776

Starting November 1, 2013, Avesis will be the vision vendor for CoventryCares of Kentucky. This is a change from the current vision vendor, VSP. Any dates of service on or after November 1 will need to be sent to Avesis. They will be our single source vision administrator, both routine as well as for all eye medical procedures.

Avesis’s goals as a full vision solution for CoventryCares of Kentucky members, are to provide complete patient eye care, ensure continuity of care and increase patient compliance.  We are confident you and your staff will find this new relationship much easier and will allow all providers the ability to function in the full scope of their respective licensure. 

If you have any questions regarding coverage please contact Avesis Vision at 1-855-214-6776.


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